Terms & Conditions for Parents [Or Clients]

1. Acceptance of Terms
By engaging a tutor through Beacon Learners Home Tuition ("Beacon Learners," "we," "us," or "our"), you ("the Client") agree to be bound by these Terms and Conditions. The engagement is formalized once you receive a Confirmation Note from us (via WhatsApp, SMS, or email) and/or after the first scheduled tuition lesson is conducted.

2. Data Protection and Privacy
By submitting your details, you consent to Beacon Learners collecting, using, and disclosing your personal data in accordance with the Personal Data Protection Act 2012 for the following purposes:
(a) To contact you regarding your tuition request.
(b) To administer the tutor search and matching process.
(c) To provide your necessary contact details to a confirmed tutor.
(d) To send you marketing communications related to our tuition services.

You may withdraw your consent at any time by contacting us at:
Website: www.beaconlearners.com
WhatsApp: +65 9145 3067

For full details, please refer to our separate Privacy Policy (Section 13).

3. Fees and Payment Structure

Our Service Fee: Beacon Learners’ matching service is free for Clients. Our commission is levied upon the Tutor.

Initial Payment: Upon completion of the first two weeks of lessons (or as stated in your Confirmation Note), you agree to pay Beacon Learners for those lessons. This payment represents our commission, which is collected from the Tutor's fees.

Subsequent Payments: After the initial period, you may pay the Tutor directly, with the payment method and schedule to be mutually agreed upon. 

Additional Lessons: Any additional tuition services (e.g., a new subject or teaching a sibling) must be disclosed to Beacon Learners and are subject to a separate commission, which will be charged to the Tutor.

4. Short-Term Assignments & Commission Bearing
For assignments of four (4) lessons or fewer, a Client may choose to bear the commission fee to increase the likelihood of securing a suitable Tutor. This arrangement is final and non-transferable; should the assignment extend beyond the agreed number of lessons, the commission structure will not revert to the Tutor.

5. Tutor Reassignment and Cancellation

Reassignment: If you are unsatisfied with the Tutor within the first four (4) weeks, you may request a free replacement. You are only required to pay for all lessons conducted up to that point.

Cancellation by Client: If you cancel the assignment before four (4) full weeks of lessons are completed, a cancellation fee of 50% of the total lesson fees for lessons conducted is payable to Beacon Learners. This fee is split with the Tutor to compensate for their committed time. We will handle exceptional circumstances (e.g., emergencies) on a case-by-case basis.

6. Last-Minute Cancellations & Postponements
For the first lesson, a minimum of four (4) hours' notice is required for postponement or cancellation. Failure to provide sufficient notice will result in a fee of 50% of the first lesson's cost, to be split between Beacon Learners and the Tutor. Emergencies will be considered on a case-by-case basis.

7. Late Payments
Beacon Learners reserves the right to impose a late-payment fee of S$50 for every 14-day period that a payment is overdue, following an initial one-month grace period. Additional administrative fees for debt recovery may also apply. We further reserve the right to pursue legal action or file a claim with the Small Claims Tribunal to recover outstanding debts. All late fees are subject to GST.

8. Tutor Qualifications
While Clients may request to see a Tutor's educational certificates, and Beacon Learners will facilitate this request, Beacon Learners does not guarantee the accuracy of the information provided by Tutors. We conduct vetting procedures to the best of our ability but are not liable for any misrepresentation by a Tutor. In the rare event of suspected fraud, we will assist you in making a police report.

9. Service Quality and Disclaimer
Beacon Learners strives to provide the best possible match but does not guarantee any specific academic improvement. Once a lesson is conducted, the fee for that lesson is payable. You may cancel the service at any time if unsatisfied but remain liable for all lessons attended.

10. General Disclaimer
Beacon Learners acts as an intermediary and is not liable for the actions, conduct, or disputes between Clients and Tutors. While we will assist in conflict resolution, all liability for such issues is disclaimed to the fullest extent permitted by law.

11. Anti-Collusion Clause
Any attempt to circumvent Beacon Learners’ commission (e.g., engaging a Tutor introduced by us directly without going through our payment process) is considered fraud. We will not hesitate to pursue civil action and make a police report to recover lost commissions and damages.

12. Amendments
Beacon Learners reserves the right to amend these Terms and Conditions at any time without prior notice.

13. Privacy Policy
By using our services, you agree to our Privacy Policy, which governs how we handle your data. We will not rent or sell your personal information. Data is shared only as necessary to provide our services (e.g., with your confirmed Tutor) or when legally required. Our full Privacy Policy is available upon request.